Documentation Project Management

Team Leadership ♦ Creating Documentation Suites ♦ Documentation Planning and Scheduling ♦ Budgeting ♦ Managing Delivery Cycles ♦ Milestone Reviews ♦ Quality Assurance ♦ Document Repositories ♦ Version Control ♦ Templates ♦ Style Sheets

Documentation Quality Management

Quality Management System Development (ISO/CMMI DEV L-3) ♦ Process Improvement ♦ Process Audits ♦ CMMI Appraisal Preparation

Technical Writing

Information Technology ♦ Healthcare IT ♦ Scientific/Technical ♦ User Guides ♦ Online Help ♦ Reference Manuals ♦ Call Center Guides ♦ Quick Start Guides ♦ 508 Compliance ♦ Legacy Documentation Updates

Training Development

Training Manuals ♦ E-Learning Videos ♦ Scripts ♦ Online Help ♦ PowerPoint Slidedecks ♦ How-To Guides ♦ Job Aids ♦ Quick Reference Guides ♦ Standard Operating Procedures (SOPs) ♦ Zoom Classes

Publishing Support

Desktop Publishing ♦ E-Books ♦ Catalogs ♦ Forms ♦ Product Sheets ♦ Newsletters ♦ Résumés

Computer Skills

Adobe Technical Communication Suite ♦ FrameMaker ♦ RoboHelp ♦ Captivate ♦ Acrobat Pro ♦ Microsoft Office 365 ♦ MS Word ♦ Excel ♦ PowerPoint ♦ Publisher ♦ XmetaL ♦ Snag-It ♦ MS Project ♦ Visio ♦ HTML ♦ XML ♦ SharePoint

Style Guide Expertise

Microsoft ♦ Sun ♦ GPO ♦ Chicago